“I am so sorry about what you are going through.  Would you like me to clean your room and change your sheets?” – Housekeeping staff, who also left a tray of food.  Mother was in a guest accommodation program in a hospital room because she had been discharged before her baby was.  It was against the hospital’s policy to clean the room/ change the sheets, provide food or answer the nurse call button because the insurance was not being charged for the service.

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